Improving Effective Communication
The word communication originates from the Latin word “cum” which means “with” and it is combined with the word “unus” which means “one”. The combination of these two words results in the word “communio” which is translated as “communion” in the English language. Communion can be defined as togetherness and the verb “communicare” has been derived which means sharing something with someone and this word became “communicatio” which is better known as communication.
Types of communication
There are several types of communication depending on the objective:
1. Verbal, written, and electronic communication;
2. Verbal and non-verbal communication;
3. Formal and informal communication;
4. Intrapersonal communication or communication within oneself;
5. Interpersonal communication or communication between two persons;
6. Small-group communication;
7. Mass- communication.
Function of communication
The following can be seen as the functions of communication:
1. Communication in the personal lives of individuals consisting of expressing of feelings, opinions, thoughts, attitude, behavior, emotions, desires, ambitions, and wants.
2. Interpersonal communication to know one another, to become friends, to discuss problems, to exchange thoughts (ideas), to make plans, to get and give help, to mutually help each other change attitudes and behavior.
3. Workplace communication is necessary for getting along with each other at work, create synergy with co-workers, give and receive instructions, and to overcome differences, tensions, and conflicts.
4. Societal communication is necessary to unite the people, overcome societal problems, create societal progress, and produce welfare for everyone.
The essential function of communication is to build constructive relationships between persons. In other words, communication has become the most powerful tool to build any relationship between persons. Through communication we can know others and we can become known by others. Communicating translates into disclosing our thoughts, feelings, ideas, and wants to others so that our existence is known to others.
Effective communication has become the ideal of all people who attempt to communicate with each other. Communication will become effective when the following three conditions have been met:
1. The message is received and understood precisely as meant by the sender;
2. The message has been approved by the receiver and followed-up by actions desired by the sender;
3. There are no obstacles to do whatever has to be done to follow-up on the message sent.
However, effective communication can be obstructed by interpersonal obstacles (perception, status, defensiveness, negativity, assumptions, language, poor listening skills, and wrong environment) and organizational obstacles (hierarchy. managerial authority, and specialization).
Improving effective communication
1. As a sender: use the right language, empathize, improve perception, use the right communication channels, readiness to give and receive positive as well as negative feedback;
2. As a receiver: listening with empathy, avoiding prejudgments, asking the right questions, giving constructive feedback, thinking creatively, and remaining open but critical.
Improving Effective Communication
Martin Hahn PhD is an industrial sociologist with more than 20 years experience as a journalist, corporate trainer, management consultant and teacher.He has written numerous articles and books on communication. The above article is an excerpt of his ebook titled “The Formula of Effective Communication” and to purchase this ebook, please visit: http://martinimhahn.com.
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